FAQs

Getting Started (Agents)

• What is the MLS Imports tab?
• What is the Logs tab?
• What is the training tab on the dashboard?
• What is a property card?
• What are transparency settings?
• How do I access my messages?

General

• How do I know if an agent is associated with a different MLS?
• How can I contact customer support?
• What are the benefits of Openn as a buyer?
• What are the benefits of Openn as a seller?
• What are the benefits of Openn as an agent?
• Who is Openn?

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Account

• How do I create an account as a buyer?
• What if I forgot my password?

Listings

• How do I list a property from my MLS?
• How do I apply a listing template to my listing?
• How do I add a co-listing agent to my listing?
• What if I see an error message when launching a property?
• How do I see the buyer agent's information for an offer submitted on one of my listings?

Offers

• How do I submit an offer? 
• How do I compare offers as a listing agent?
• How do I take action on a counteroffer?
• What does it mean if there is a green star next to an offer?
• How do I add a note for my seller on a particular offer?
• When I accept an offer do the agents in the negotiation get notified?

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Agency Admin

• How do I approve an agency membership status?

Sellers

• How do I see offers submitted on my home? 
• How do I get notified of updates on the sale of my home?
• How do I see my profile as a seller?

Buyers

• What can I see under the My Properties tab as a buyer?
• How do I see offers submitted on a negotiation that I'm participating in as a buyer? 
• How do I see my profile as a buyer?